Explained: Content targeting

What is content targeting?

Content administers use targeting to determine which learners can see and access which content from their Civica Learning catalogue.

You can target (or assign) content to individual users or more frequently to groups of users or users within specified organisational units (OUs), for example, all users in a given region or department. Individual user targeting tends only to be used for testing purposes, and even then, you are generally recommended to create a test user group and target content to that group.

Where does targeted content appear?

Users view their targeted content either via the Web learner portal or inside the Civica mobile learning Apps which also support offline content consumption. Targeted content can appear in a number of different areas:

• Catalogue. By targeting content to the learner's catalogue, the learner is able to discover the content when browsing the catalogue.
• My learning. You can also target content to learner's My learning area. Their My learning area is typically used to contain all of the mandatory training that the learner needs to complete. It can also contain a learner's personalised learning pathway.
• Channels. Finally, any content that is targeted to the learner's catalogue can also be tagged with hidden categories or channels, in order to force the content to appear within a specifically named channel accessed from the Web learner portal's home page or App home page.

Targeting content within the Civica Learning administration portal

Within the Civica Learning administration portal, the administrator can target content from the content item’s Properties page within the Catalogue, as shown here:

By clicking the ellipses buttons adjacent to the My learning and Catalogue targeting controls, a combined user, group and organisational unit pick list enables the administrator to determine which users or sets of users should see the content.

Note that if content is targeted at a user’s My learning area, it will also be discoverable within their Catalogue. However, an item of content targeted at the user’s Catalogue will not automatically appear in their My learning area. This means that you do not need to enter the same information in both fields, if you target the content at your learner cohort via My Learning.

Enrolled content

Any item of content that is configured to require enrolment and that has been targeted at a user’s catalogue, automatically moves from their catalogue to their My learning area once they have enrolled onto that content. This means that a given user’s My learning area contains any assigned content, for example, content that has been explicitly targeted at their My learning area by the administrator - together with any content they have enrolled on.