How To: Reset a user's password

As a Global administrator you will be able to reset passwords for any user. As a Password administrator you will be able to reset the password for a restricted set of users based on the groups associated with your Password administrator role.

To reset a user's password

1. Log in to your Civica Learning Administration portal as a Global administrator or a user with a Password administrator role.
2. On the NAVIGATION pane, click Users.
3. On the Results page, click the account name of the account that needs a password reset.

INFO: You can use the Search and Filter options to find the user that you require.

4. In the ACTIONS section, click Reset password.
   
5. In the Reset password dialog box, there are two options, either:
   • Enter a new password in both the PASSWORD and CONFIRM PASSWORD boxes, or
   • Select the Prompt for password at next log in check box. If this option is selected, on the user's next access of the lms:
     • If the user has an email address, they will be sent an email, which contains a link that allows them to reset their password.
     • If the user does not have an email address, they will be prompted to enter a new password without using an email verification process.
6. In the Reset password dialog box, click Reset.
7. In the Reset password dialog box, click Close.