What are cookies?
Cookies are small text files that are placed on your device when you visit a website.
Types of cookie
Cookies are used for a variety of purposes. Cookies will generally fall into the following categories:
Strictly necessary - cookies that are essential for the website to function.
Analytical - cookies that collect statistics on how a website is being used.
Functional - cookies remember the choices you have made, such as saving your preferred language.
Targeting or Advertising - cookies that deliver adverts that are more relevant to you and your interests when you browse the internet.
As well as the above categories, cookies can be further classified with the below information. These help to determine which domain is setting the cookie and how long it will remain on your device:
Session cookies: These cookies are temporary and are only active whilst your browser session is open. These cookie will be removed when you close your browser.
Persistent cookies: These cookies have expiration dates and will stay on your device for a set period of time. Once this period has elapsed, they will be removed from your device.
First-party: These are cookies set by us directly and used for security or site management. Only we can retrieve their data and we don’t share this information with other sites. Although we may work with other third-parties to provide these cookies, only we can view the contents.
Third-party: These are cookies that are set by a different domain. We can’t view or collect any information from these types of cookie.
Civica Learning Components that use Cookies
The following components of Civica Learning use cookies:
- Learner Portal
- Administration Portal
- Discussion Forum
- Support Desk
The details of the cookies used by each of these components is detailed below.
Cookie Details
| Cookie name | Purpose | Type | Persistence | Category |
| Learner Portal | ||||
| exp | Enables access to features of our services based on the authorised account | First-party | Session | Strictly Necessary |
| sid | Preserves your session state across page requests | First-party | Session | Strictly Necessary |
| uid | Enables access to features of our services based on the authorised account | First-party | Session | Strictly Necessary |
| CloudFront-Policy | Enables access to resources and content based on the authorised account | First-party | Session | Strictly Necessary |
|
CloudFront-Signature |
Enables access to resources and content based on the authorised account | First-party | Session | Strictly Necessary |
| CloudFront-Key-Pair-Id | Enables access to resources and content based on the authorised account | First-party | Session | Strictly Necessary |
| Admin Portal | ||||
| ai_session | Used by Microsoft Azure Application Insights, to collect site telemetry and identify any service issues | First-party | Session | Strictly Necessary |
| .ASPXAUTH | Enables access to features of our services based on the authorised account | First-party | Session | Strictly Necessary |
| ai_user | Used by Microsoft Azure Application Insights, to collect site telemetry and identify any service issues | First-party | Persistent | Strictly Necessary |
| ARRAffinitySameSite | Load-balancing cookie to route the request made through a web browser to the same server in any browsing session | First-party | Session | Strictly Necessary |
| ASP.NET_SessionId | Preserves your session state across page requests | First-party | Session | Strictly Necessary |
| ARRAffinity | Load-balancing cookie to route the request made through a web browser to the same server in any browsing session | First-party | Session | Strictly Necessary |
| Discussion Forum | ||||
| Used during account creation | First-party | Session | Strictly Necessary | |
| destination_url | Used during login to redirect to the requested page | First-party | Session | Strictly Necessary |
| sso_destination_url | Used during SSO login to redirect to the requested page | First-party | Session | Strictly Necessary |
| authentication_data | Used during full-screen login to return data to the JavaScript application | First-party | Session | Strictly Necessary |
| fsl | Full screen login client setting | First-party | Session | Strictly Necessary |
| theme_key | Client theme personalization. Only used when “Make this my default theme on all my devices” unselected. | First-party | Persistent | Strictly Necessary |
| cn | Client clear notifications. I’m counting this as user input instead of personalization because it doesn’t make sense to ‘undo’ or change cleared notifications. | First-party | Persistent | Strictly Necessary |
| _bypass_cache | Used with ‘fsl’ for full screen login | First-party | Session | Strictly Necessary |
| _t | User authentication token cookie. SiteSetting.maximum_session_age.hours.from_now | First-party | Persistent | Strictly Necessary |
| _forum_session | Session cookie | First-party | Session | Strictly Necessary |
| dosp | Temporary cookie that informs client denial of service protection is in place. | First-party | Session | Strictly Necessary |
| Support Desk | ||||
| _cf_bm | This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots | Third-party | 30 minutes | Strictly Necessary |
| _cfruid | Cloudflare cookie used in cases where multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold. | Third-party | Session | Strictly Necessary |
| _zendesk_session | Stores account ID, route for internal service calls and the cross-site request forgery token. | Third-party | 8 hours | Strictly Necessary |
| zendesk_thirdparty_test | Used during sign in on hostmapped accounts for cookie-restricted browsers. This is necessary for the workflow described here. | Third-party | 8 hours | Strictly Necessary |
| _zendesk_shared_session | Authentication cookie - set to be anonymous | Third-party | 8 hours | Strictly Necessary |
| _zendesk_authenticated | This is a flag set when a user is authenticated to display the most up to date content. | Third-party | Session | Strictly Necessary |
| cf_chl_prog | Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. | Third-party | The storage duration is dependent on the End-User’s browser policy. | Strictly Necessary |
|
cf_clearance |
This is a clearance cookie that stores the proof that a Javascript or Captcha challenge has been passed. The purpose of the cookie is to ensure that Captcha or Javascript challenges are no longer issued if the challenge has already been passed. It is required in order to reach the origin server. | Third-party | The storage duration is dependent on the End-User’s browser policy. | Strictly Necessary |
| cf_chl_2 | Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. | Third-party | The storage duration is dependent on the End-User’s browser policy. | Strictly Necessary |
| articleVotes | This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article. | Third-party | Forever (Local Storage)/Session (cookie) | Strictly Necessary |
| _help_center_session | Stores unique session key for Help Center Functionality. | Third-party | Session | Strictly Necessary |
| help_center_data | Stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. | Third-party | 48 hours | Analytical |
| _zdshared_user_session_analytics | Used to track information about visits for analytics purposes. | Third-party | Persistent cookie, 90 days | Analytical |
In addition to the cookies detailed above, in some cases customers have selected to include Google Analytics within their learner portal and/or their discussion forum. Where this is the case additional cookies will be placed by Google.
How to disable Cookies
Users can generally activate or later deactivate the use of Cookies through functionality built into their web browser, or by means of Cookie consent mechanisms. To learn more about how to control Cookie settings through a browser:
- Click here to learn more about the “Private Browsing” setting and managing Cookie settings in Firefox;
- Click here to learn more about “Incognito” and managing Cookie settings in Chrome;
- Click here to learn more about “InPrivate” and managing Cookie settings in Edge; or
- Click here to learn more about “Private Browsing” and managing Cookie settings in Safari.
If you want to learn more about Cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance.
Cookies subject to change
The content of this Policy is for your general information and use only. These Cookies are subject to change and we may update this policy from time to time with new information. To the fullest extent permitted by applicable law of your region, we expressly exclude liability for inaccuracies or errors in this Policy. If you identify a discrepancy, please report it to us.
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